RenoMate ("we", "us") operates renomateuk.com, a platform connecting customers with local tradesmen. You can contact us at contact@renomateuk.com about anything in this policy, including requests relating to your personal data.
If you create a customer account, we collect: your name, email address, password (stored as a secure hash, never in readable form), and optionally your address and phone number.
If you create a trader account, we collect: your name, email address, password (hashed), trade, area covered, and any optional details you add — company name, bio, skills, years of experience, availability, postcode (used to power "Near Me" search), a profile photo, and portfolio photos of your work.
When you use the platform, we also store: messages sent between customers and traders, job quotes and their status, and payment records processed through Stripe (see below).
Payments are processed by Stripe, not by us directly — we never see or store your full card details. Stripe's own privacy policy governs how they handle payment data; you can read it at stripe.com/privacy. We do store a record that a payment was made, its amount, and which job it relates to, for accounting and dispute-resolution purposes.
We share payment information with Stripe, as needed to process payments. We do not sell your personal data to anyone, and we do not share it with third parties for marketing purposes.
We keep your account data for as long as your account is active. If you delete your account, we remove your personal profile data; records of completed transactions may be retained for a period as required for tax and accounting purposes, even after account deletion.
Under UK GDPR, you have the right to:
To exercise any of these rights, email contact@renomateuk.com. You also have the right to complain to the UK's Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your data.
RenoMate does not use tracking or advertising cookies. We use your browser's local storage to keep you logged in between visits (a session token) — this is functional, not used for tracking or advertising, and is removed when you log out.
Passwords are never stored in plain text. Access to the admin panel is password-protected. That said, no system is ever 100% secure, and we can't guarantee absolute security of data transmitted to the platform.
If this policy changes, we'll update the date at the top of this page. Significant changes will be communicated by email where possible.
Questions about this policy or your data: contact@renomateuk.com